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Customer Service

RETURNS

We know that for various reasons you may need to return a product you ordered from us. Customer satisfaction is our top priority, and we strive to make your return process quick and easy.

If you need to return a product, our Customer Service Professionals are ready to assist you. To begin your return process, please email: lojopaCustService@gmail.com or 201-848-8002 (*EDT) for a Return Authorization Number (RA#).

Key things to keep in mind:

(All Returns Must Have RA#)

  • Must be requested within fourteen (14) days of receipt of shipment for a full refund.
  • Please do not write on the box itself or you will be subject to a 10% re-box fee.
  • Returns without an RA# may be refused and/or subject to a 50% restocking fee.
  • Products must be returned within thirty (14) days after the RA# is issued.
  • Items must be returned unused and in their original packaging as shipped by lojopainteriors.com. Any items returned in packaging other than the original packaging will be refused.
  • Please note; there is a 25% restocking fee on merchandise returned for any reason other than damage or defect.
  • If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 25% restocking fee and a $100 freight refusal fee.
  • If you determine upon inspection that the condition of the shipping box is satisfactory, an adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery.
  • Custom or special order items are non-returnable and cannot be canceled once ordered.
  • Refunds will be issued within 7 to 10 days after we receive your return.

Shipping Fees:

  • If you are returning an item due to damage or defect, we will send you a prepaid shipping tag to send the product back.
  • If you are returning an item for a reason other than damage or defect, you will be responsible for all shipping costs. If you received free shipping on your order, we will deduct our outbound costs from your refund.

Damages/Shortages

Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s release form, you are agreeing to the lojopainteriors.com Policy and Agreement. If the box appears even slightly damaged, please write "package damaged" when you sign for the delivery. If you accept the delivery without notating any damage to the product, you cannot return the delivery to  lojopainteriors.com for a refund; however, you can contact us for replacement parts.

If you need to refuse the delivery, you must do so while the shipping courier is still on the premises, so please check to make sure you received the correct product in good condition before the courier leaves. If there is a problem, contact us immediately so we can take steps to rectify the situation. If an item arrives damaged or defective, the item will be replaced at our discretion, or the appropriate replacement parts shipped to you (in most cases it is easier and quicker to ship replacement parts), or you will be refunded the full amount, including applicable shipping costs and tax when we receive the item back in our warehouse.

When inspecting your delivery, please make sure all the items listed on the packing slip as “shipped” actually arrived. If you notice anything missing, please contact us immediately so we can get the missing items shipped to you.

We realize that carriers like UPS and FedEx ground do not require a signature for most of their deliveries and that not all shortages, damage, or defects may be visible at the time of delivery; however, you must notify us of any problems within three (3) days of receipt. We cannot take responsibility for a damaged, defective or missing item beyond this point.

SHIPPING

Flat Rate Shipping Costs:

Under 25.00 - $5.00 USD

50.00 - 150.00 - $10.00 USD

150.00 - 250.00 - $15.00 USD

250.00 - 350.00 - $20.00 USD

CONTACT


Here at Lojopa Interiors, we are committed to our customers, and greatly welcome the opportunity to speak with you.
Please feel free to contact us, even if you just want to give us some feedback, we’d love to hear from you.


General Customer Inquiries
lojopaCustService@gmail.com
Monday-Friday, 10am-5pm

Customer Service Hours
Monday-Friday, 10am-5pm

201-848-8002

*Please note all times are Eastern Time

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